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Just shoot me

Yesterday we got a new computer system at work. Good-bye all paper except the receipts we print for the customers. Every three months all things get shredded except vision care signature captures. I was thrilled to get the new system and it is very intuitive, but hey - I like computers and use one outside of work. Others do not use one except at work and this system is wholly different from our old one.

BUT - 12 hours where the "lunch break" was considered 10 minutes to shove down one slice of cardboard like cold pizza? Ugh! Today is a bit better, It will be only 10 hours w/o a break. Only - ha! All of this learning would be fine, but it is much more stressful learning as you are trying to service a customer who expects a fairly timely transaction. Well, I guess "fairly timely" qualifies, but not as fast as it used to be. In fact, the portion that we spend with the customer will  never be as timely because prior we could let them leave as long as we had our essential measurements, fill in the paperwork out later, then key the order into the computer. Now, they cannot leave until all parts are done. However, the time-savings for us is huge! And of course, we'll get faster at the keying part - well, others will - I will always have to look at my fingers to key. :P~

Anyhoo .... I am starting the day tired and that is never a good thing. Is it Saturday yet??

Comments

( 2 comments — Leave a comment )
victrola58
Sep. 25th, 2007 03:01 pm (UTC)
I can relate. We had a new documentation system which is much more cumbersome (but CFR compliant) than our old one. The growing pains were not pretty. Like you I tend to learn programs quickly - not to mention I purposely learned the special keys (aka short cuts) to get me in and out in a hurry.

Good luck with the new shoes - I hope you break them in quickly. :)

Sorry about the long days though :(
pjvj
Sep. 26th, 2007 02:21 am (UTC)
Our new system is a lot less cumbersome, just "new". When we placed an order it automatically sends to the lab and if they are using vision insurance it gets sent to billing. That alone eliminates 2 extra steps we had in the old system.

The lack of hand-written paper order that we must then key into the computer eliminates another step since it now goes straight into the computer. It has a small learning curve. However - learning "everything" in 1 1/2 days is a bit much - my body and brain are so tired. Tomorrow I am 10 hours again and unlikely I'll get a lunch break ~sigh~ At least on Thursday I should be done at 4, and early on Friday. Then I get to collapse on Saturday, then work alone on Sunday. At least Sunday is a short day and no doctor.

Thanks for the luck - I'll need it in training the others - hahahaha!
( 2 comments — Leave a comment )